Who We Are

Alphin Cycles Ltd is dedicated to the servicing, maintenance, and sale of bike components. We are based in Mossley, Manchester, and committed to providing high-quality services and products to our cycling community.

Our website address is: https://alphincycles.co.uk.

Contact Form

When you use the contact form on our site, we collect your name, email address, and phone number. This information is used solely to respond to your inquiries or to provide you with services you have requested. We respect your privacy and do not use this information for any other purpose.

Cookies

We use cookies to enhance your experience on our site. Specifically, if you fill out our contact form, a cookie may save your details to simplify future communications. These cookies last for one year and are strictly for your convenience.

Additionally, we use temporary cookies to determine if your browser accepts cookies. These contain no personal data and are discarded when you close your browser.

Google Analytics

Our website uses Google Analytics to help us understand how our site is used and to improve our services. Google Analytics collects information such as how often users visit our site and which pages they visit, without collecting any personally identifiable information. We only have access to aggregated information as presented on the Google Analytics dashboard. For more information on Google Analytics, please visit Google’s privacy policy.

Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images, articles, etc.). Such content behaves in the same way as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content, including tracking your interaction if you have an account and are logged in to that website.

Data Sharing

We do not sell or share your data with third parties. The only exception is when using our site to request a password reset; in this case, your IP address will be included in the reset email to ensure the security of your account.

Data Retention

For users that fill out our contact form, we store the personal information provided for a limited period to assist with customer service and inquiry responses. You may request to see or delete your personal information at any time, except for any data we are obliged to keep for administrative, legal, or security purposes.

Your Rights

If you have filled out our contact form, you can request an exported file of the personal data we hold about you, including

ny data you have provided to us. This is part of your right to access and data portability under GDPR. Additionally, you have the right to request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to Exercise Your Rights

If you wish to exercise any of the rights mentioned above, please contact us at [insert contact information]. We will respond to your request within one month of receipt, as required by GDPR guidelines.

Data Protection Officer

To ensure the highest level of privacy and data protection, we have appointed a Data Protection Officer (DPO). If you have any questions regarding our privacy practices or the processing of your personal data, you can directly contact our DPO at [insert DPO contact details].

Data Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Data Breaches

In the unlikely event of a data breach, we are prepared to take immediate action. We will notify affected individuals and relevant authorities within 72 hours, as required by GDPR, if the breach is likely to result in a risk to the rights and freedoms of individuals.

Changes to Our Privacy Policy

We regularly review and, where necessary, update our privacy policy. If we plan to use personal data for a new purpose, we update our privacy policy and will communicate the changes to individuals before starting any new processing.

Contacting Us

For any questions or concerns about our privacy policy or practices, please contact using our form on our contact page. Your privacy is of utmost importance to us, and we are committed to protecting your personal data.